Question 1

How do I place an order?

Accepted Answer

Pick a product, add it to the cart, go to checkout, enter your shipping details and choose a payment method. After payment you'll receive an order confirmation email.

Question 2

Can I order without registering?

Accepted Answer

Yes. You can place an order as a guest - just provide an email address and shipping details.

Question 3

Can I cancel or change my order?

Accepted Answer

Contact us as soon as possible at info@jubileraraszkiewicz.pl or by phone. Changes are possible until the parcel is dispatched.

Question 4

How do I check my order status?

Accepted Answer

Every order can be tracked on the "Order tracking" page - just provide your order number and the email used at checkout.

Question 5

What shipping methods are available?

Accepted Answer

We currently offer FedEx courier shipping and personal pickup at our store in Szczecin (al. Wyzwolenia 41/u 1).

Question 6

How long does shipping take?

Accepted Answer

Parcels are usually dispatched within 1–2 business days of payment confirmation. Courier delivery adds another 1–2 business days.

Question 7

Do you ship internationally?

Accepted Answer

We currently ship within Poland only. For international delivery please contact us individually.

Question 8

Can I pick up my order in person?

Accepted Answer

Yes - choose "Personal pickup" at checkout. We'll notify you when the parcel is ready for pickup at the store.

Question 9

What payment methods do you accept?

Accepted Answer

We accept online payments through Przelewy24 (BLIK, card, fast bank transfer) and traditional bank transfer. Personal pickup also allows in-store payment.

Question 10

Is online payment secure?

Accepted Answer

Yes. All online payments are processed by certified provider Przelewy24, using SSL/TLS encryption and PSD2-compliant.

Question 11

When will I receive my invoice?

Accepted Answer

The invoice is sent to your email address once payment clears. If you need a VAT invoice for a company, provide the NIP in the "Invoice details" field at checkout.

Question 12

Can I return purchased products?

Accepted Answer

Yes. As a consumer you have 14 days from delivery to withdraw from the contract without giving a reason. Full details are on the "Returns and complaints" page.

Question 13

How do I file a complaint?

Accepted Answer

Contact us at info@jubileraraszkiewicz.pl, describe the defect and attach photos. The complaint will be processed within 14 days.

Question 14

Who covers return shipping?

Accepted Answer

In case of contract withdrawal the consumer covers direct return shipping costs. For an accepted complaint the store covers all costs.

Question 15

Does the jewelry come with a certificate?

Accepted Answer

Every precious-metal item carries a hallmark in accordance with Polish law. Selected gemstone products also come with a jewelry certificate.

Question 16

How do I find my ring size?

Accepted Answer

Use our "Ring sizer" tool, or visit our store where we'll measure your finger with a professional sizer.

Question 17

Do you offer engraving?

Accepted Answer

Yes. Engraving is available for wedding bands and selected jewelry models. Please contact us before placing an order to discuss the details.

Frequently Asked Questions

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